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Superior Service to Ensure Your Uptime
EA Elektro-Automatik offers timely service and support for all products from our factory service centers. Our service doesn’t stop at the sale. Let us be your partner in research and development.
Our full suite of service offerings includes:
- Calibration Services
- Factory Verified Repair Services
- Extended Warranties
- Commissioning
- Training
Turnaround times are subject to parts availability.
Request Factory Service
EA Factory Verified Calibration Services to Ensure Optimal Performance and Reliability
EA is committed to ensuring you get maximum performance and value over the long life of your EA instrumentation. We offer calibration services both to help you keep your instrument operating within specification at all times and prevent interruptions in manufacturing. With a range of calibration services to meet your requirements, EA helps optimize throughput and product profitability.
Factory Calibration
Your instrument is calibrated on the same test stands used in our manufacturing facilities and is adjusted using the exact same procedure used for newly manufactured instruments. The adjustment includes test documentation, provided to you, verifying that the instrument meets its tolerance specifications.
*Only available in US & EMEA.
ANSI Z540.1 Calibration
Your product is calibrated with instrumentation traceable to NIST. An independent calibration standards laboratory verifies the traceability to the national standard. Every Z540.1 calibration includes test data taken both prior to calibration and after calibration/adjustment. Along with the pre- and post test data, EA Elektro-Automatik provides a certificate of traceability to certify the calibration of the test instrumentation.
*Only available in US.
ISO17025 Accredited Calibration
The ISO/IEC 17025:2015 is an international calibration standard similar to the Z540.1 calibration. For this standard, EA Elektro-Automatik employs an independent calibration standards lab to verify all procedures and all data. EA Elektro-Automatik provides pre- and post-calibration/adjustment test results and a certificate of traceability for all instrumentation used to perform the calibration.
*Only available in US.
Extended Warranties to Protect Your Investment From Unplanned Downtime
All EA Products come with a standard 2-year warranty that covers all repair needs for your EA instrumentation. All instruments are adjusted to spec following any repair work.
Extend your protection with a 3-year or 5-year warranty plan.
3 Year Extended Warranty: Add an additional year of warranty coverage to the standard warranty for a total of 3 years.
5 Year Extended Warranty: Add three years of additional warranty coverage to the standard warranty for a total of 5 years.
To obtain warranty service, contact EA within the warranty period and obtain a return material authorization (RMA). EA will repair or replace the instrument as required by the situation. The instrument is re-calibrated or calibrated and then returned.
EA performs all necessary work at no additional cost as long as:
- The instrument has not sustained any shipping damage.
- The instrument has not been operated or stored in conditions exceeding its specifications.
- The instrument has not been modified by anyone other than EA-approved personnel.
- The instrument has not sustained any accidental or self-inflicted damage by the user.
Maximize Your Success with EA Elektro-Automatik’s Commissioning, Set-up, Testing and Training
A global leader in providing advanced programmable DC power supplies, regenerative power units, electronic loads, and multichannel power systems with power capacities up to 3.84 MW.
- Programmable power commissioning for multiple industries Research and development, automotive, energy storage, telecommunications, aerospace, sustainable energy and more.
- Ensure maximum performance and value over the long life of your EA power systems Start with set up, performance verification, and training for your new power system so you can quickly start using your new power system.
- Proper training to ensure protection for both personnel and systems On-site training in proper use, precautions and safety. Review of your test systems and using EA equipment for your procedures.
*Available in North America only.
Request CommissioningSchedule an Online Product Demo, In‑person Training, or In‑person Equipment Testing at Your Convenience
Decide when you want to have your demo, covering anything from product demonstration, instrument setup, and feature explanations to specific “how to” requests. It’s entirely up to you! We are here to help answer your questions before you buy and keep supporting you after you buy. Pick the right session for you, and we’ll contact you to confirm and customize your session to what you need.
Online Demos
- 45 minutes sessions designed to train, answer questions or demonstrate what you need.
- Available in North America only.
In-person Product Testing and Training Session at our Michigan lab
- 3-hour in-person sessions customized to the training you need on EA equipment, software or a specific request.
- 2-hour sessions for you to bring in your own equipment and conduct testing with EA equipment. Open for both post- and pre-purchase.
Service Level Agreement
EA Elektro-Automatik is committed to being your partner in servicing the equipment you need to run your manufacturing and testing operations. For specific service needs and a customized service level agreement in the Americas region fill out our form.
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